FAQ

Shipping

Do you offer free shipping? Yes! We offer free shipping on all orders within the United States.

Where do you ship? We currently ship only within the United States. International shipping is not available at this time.

How long does shipping take? Most orders arrive within 15 days, though delivery times may occasionally be longer depending on your location and the shipping carrier.

Which shipping carriers do you use? We work with a variety of trusted shipping carriers to ensure your order arrives safely.

Will I receive tracking information? Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your package in real-time.

Returns & Exchanges

What is your return policy? We accept returns within 14 days of delivery. Items must be new, unused, and in their original unopened packaging.

Who pays for return shipping? We do! Return shipping is completely free—we'll cover the cost.

Are there any restocking fees? No restocking fees. Ever.

Can I exchange an item? Yes! You can receive either a refund or store credit for exchanges. Just reach out to us at stitchfifteen@outlook.com to get started.

How do I start a return? Email us at stitchfifteen@outlook.com with your order number and reason for return, and we'll guide you through the process.

Orders & Payment

What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods at checkout.

Is my payment information secure? Yes. Our checkout process uses industry-standard encryption to keep your information safe and secure.

Can I modify or cancel my order? Contact us as soon as possible at stitchfifteen@outlook.com. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.

I haven't received my order confirmation. What should I do? Check your spam or junk folder first. If you still don't see it, email us at stitchfifteen@outlook.com with your order details.

Account & Contact

Do I need an account to make a purchase? No, you can checkout as a guest. However, creating an account makes it easier to track orders and manage returns.

Do you have a physical store? No, Stitch Fifteen operates exclusively online.

How can I contact customer service? Email us anytime at stitchfifteen@outlook.com. We typically respond within 24 hours.

How do I sign up for your newsletter? You can subscribe on our website to receive updates on new products, restocks, and exclusive offers.

Still have questions? Don't hesitate to reach out—we're here to help. Email us at stitchfifteen@outlook.com.